Enap catalog › Results of search for 'an:12074 and holdingbranch:001'

	1.	Complaints procedures in local government : informing your customers by BRENNAN, Carol \| DOUGLAS, Alex. Source: The International Journal of Public Sector ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	2.	Dynamic model of customer loyalty to sustain competitive advantage on the Web by VERONA, Gianmario \| PRANDELLI, Emanuela. Source: European Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	3.	Forte proves link between training and customer satisfaction by Gavin Eccles. Source: Human Resource Management International DigestMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)

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